Refund

A refund returns your last subscription payment. MobiTaste honors refund requests within 30 days of the charge, no questions asked. You email billing, the request goes through Paddle (the merchant of record), and the money returns to the original card.

What it means in operation

Most refund requests land within the first month and clear in three to five business days, the standard card-network timeline. The policy applies to monthly and annual plans, and for annual plans the refund is prorated to the unused months. After the 30-day window, refunds are case-by-case: a service outage we caused gets refunded; a change of mind generally does not. Refunds do not delete your data automatically; the account stays accessible until you also cancel the subscription. Disputes that escalate to chargebacks go through Paddle and may take 30 to 60 days.

Why it matters

The refund window is the part of the buyer’s risk that the vendor takes on. A 30-day window says the vendor expects most buyers to know within a month whether the product fits, which sets a reasonable bar for both sides. A 7-day window is a trap. A 90-day window invites abuse. The buyer’s question is not just whether refunds exist (they almost always do, with friction) but whether the published policy matches what happens in practice. MobiTaste’s policy is the published one, and the terms page names it explicitly.

Related terms

• Subscription: the payment a refund reverses.
• Merchant-of-record billing: the entity that processes the refund.
• Trial: the no-charge alternative before billing.